As part of our research thesis at The University of Mindanao

As part of our research thesis at The University of Mindanao, We are conducting a survey base on Passenger experience and satisfaction towards airlines companies. We will appreciate if you could complete the following table.

Respondent’s Details:
Name :_____________________( Optional) Age: ___
Gender: ___Occupation: __________
Airlines: ______________Nationality: ______________

5 – Excellent 4 – Very satisfied
3 – Satisfied
2 – Moderately satisfied
1 – Unsatisfied

Departure 5 4 3 2 1
Airport’s access Airport’s facilities Check-in Security Screening Retail Area Boarding Arrival Disembark Baggage Claim Airport’s facilities Retail Area Airport’s Access